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USAA Homeowners Insurance Review 2022

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USAA Homeowners Insurance Review 2022

USAA home insurance includes coverage that costs extra from other companies, but it’s available only to active military, veterans and their families.

One of the largest home insurers in the country, USAA offers policies to active military members, veterans and their families. USAA home insurance policies include coverage that often costs extra when issued by other companies, but even so, the company’s rates are still lower than the national average, according to NerdWallet’s rate analysis. If you’re eligible to buy USAA homeowners insurance, it’s worth considering.

Best for: Current and former members of the military.

USAA home insurance pros and cons

How USAA home insurance rates

USAA homeowners insurance earned 4.5 out of 5 stars for overall performance. NerdWallet’s ratings are determined by our editorial team. The homeowners insurance scoring formula takes into account policy coverage options and discounts, ease of filing a claim, website transparency, the financial strength of the company, complaint data from the National Association of Insurance Commissioners and more.

Based on these ratings, USAA is among VanQuangBlog’s Best Home Insurance Companies for 2022.

State availability

USAA offers homeowners insurance in all 50 states and Washington, D.C.

USAA home insurance coverage

You can customize your homeowners policy with numerous add-ons, but below are the types of coverage that generally come standard:

USAA offers homeowners insurance with all the standard features, plus:

  • Identity theft coverage. If you’re a victim of identity theft, USAA will cover you up to $5,000 to pay expenses to restore your good name. This coverage is not available in all states.
  • Replacement cost coverage. If your belongings are damaged or stolen, USAA will generally reimburse the cost to replace them with brand-new items, rather than the depreciated value. USAA includes this coverage standard in all states but North Carolina, rather than charging extra for it, as most insurers do. The company will pay either to replace an item or to restore or repair it, whichever costs less.
  • Home-sharing coverage. Available as a standard coverage in most states, this pays out for damage that occurs when you rent out a room or your entire home on sites such as Airbnb.
  • Military uniform coverage. If your uniform is damaged or stolen during a covered event, and you are on active duty or deployed, USAA will reimburse you without a deductible.

Earthquake coverage is available for an extra cost.

» MORE: Travelers Homeowners Insurance Review 2022+

USAA home insurance rates

USAA’s average annual homeowners insurance cost is $1,509, according to NerdWallet’s rate analysis. This is lower than the national average of $1,585 per year, but higher than the average rates of State Farm, a large national competitor.

How much is USAA home insurance?

We compared USAA’s annual homeowners insurance premiums to the national average and rates from three competitors.
*USAA policies are available only to active military, veterans and their families.

The sample rates above were calculated for 40-year-old homeowners with a $1,000 deductible, $300,000 in dwelling coverage and $300,000 in liability insurance. Your own rates will be different.

» MORE: Nab landlord Insurance Review

Discounts

Here are a few ways to save money on your USAA home insurance policy, depending on where you live:

  • Discount up to 10% if you insure your car with USAA.
  • Protective device credit for an ADT home security system.
  • Up to 10% off for being claims-free for at least five years.

Consumer complaints

USAA received fewer than the expected number of home insurance complaints to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints also cover other home policy types, including mobile home, renters and condo insurance.)

» MORE: Top 7 best family life insurance you should refer to

Consumer experience

Website: USAA’s site has an advice section where you can read up on topics like what homeowners insurance doesn’t cover and how to avoid water leaks. A chatbot is also available to answer quick questions. Log in to USAA’s user portal to pay your bill, manage your policies, file and track a claim, set up autopay or chat with a live representative.

App: You can use the USAA mobile app to pay bills and to file and track claims. Other USAA services such as checking, savings and credit card accounts are also accessible through the app, which is available on both iOS and Android.

Homeowners insurance buying guide

You can get home insurance quotes online, over the phone or through an agent. But before you start, take the following steps:

  1. Determine how much coverage you need. Is a standard policy sufficient, or do you want to add extra insurance for situations like identity theft or sewer backups? Check whether each company you’re considering has the options you need.
  2. Take inventory. To ensure you have sufficient personal property coverage, take stock of your belongings. Include all furniture, electronic devices, clothing, jewelry and household items. How much would it cost you to replace them? This total is the minimum amount of personal property insurance you should have.
  3. Make a fair comparison. When evaluating rates, make sure each insurer is offering the same limits and deductibles.
  4. Check consumer complaints. Although it may seem tempting simply to choose the cheapest option, look at how many consumer complaints each insurer has before choosing a policy. Poor customer service could have a significant impact on your experience if you ever need to file a claim.

How to file a homeowners insurance claim

File as soon as it’s safe. The sooner you report a theft or damage to your home, the sooner your insurer can assign an adjuster and start working on paying out your claim. Some companies let you file claims online or through their app, while in other cases you may have to call your agent or insurer instead. Have your policy number handy.

Document the damage. Bolster your claim by taking photos or video of all damage. If something was stolen, report it to the police before you contact your insurance company. Your insurer may ask for a copy of their report.

Prevent further damage. After you’ve taken pictures of everything broken or destroyed, take steps to prevent additional damage. For example, you can put a tarp over a leaky roof or blown-out window. Keep receipts for any supplies you buy, as your insurer may reimburse you later.

Frequently asked questions

Does USAA home insurance cover tree removal?

It depends. If a tree falls on your home, USAA will generally pay to remove the tree from the structure in order to make repairs. Coverage to get the tree off your property may be more limited — often up to $500 for a single tree or $1,000 total.

Removing a tree from your property to prevent potential damage is considered basic home maintenance and would not be covered.

Does USAA home insurance have restrictions on dog breeds?

USAA doesn’t restrict the type of dog it will cover under the liability portion of your homeowners policy, but if the animal has a history of aggression or property destruction, it may affect your eligibility for coverage.

Does USAA cover manufactured or mobile homes?

USAA works with a partner company, Foremost, to insure manufactured and mobile homes.

Does USAA home insurance cover mold?

USAA typically won’t pay for damage related to mold or dry rot, but you may have limited coverage if the cause of the mold is a disaster covered by your policy. Mold coverage differs from state to state and may depend on which endorsements, or add-ons, you have on your policy.

What other types of insurance does USAA offer?

In addition to homeowners, USAA sells auto, life, umbrella, flood and condo insurance, among other policy types. USAA also offers financial products such as mortgages, bank and investment accounts, annuities and credit cards.

Does USAA home insurance cover roof replacement?

It depends on the cause of the damage to your roof. If the cause is a disaster covered by your policy, such as fire or wind, USAA will generally help repair the damage, including replacement if necessary. There are exceptions: Damage from wind or hail is excluded from coverage in coastal areas of some states, and cosmetic roof damage isn’t always covered.

» MORE: Nab landlord Insurance Review

Homeowners insurance ratings methodology

VanQuangBlog’s homeowners insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverages, discounts, online experience and more. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. VanQuangBlog’s does not receive compensation for any reviews.

Homeowners insurance rates methodology

Vanquangblog averaged rates for 40-year-old men and women from insurance companies in every ZIP code across all 50 states and Washington, D.C. Sample homeowners were nonsmokers with good credit living in a single-family, two-story home built in 1971. They had a $1,000 deductible and the following coverage limits:

  • $300,000 in dwelling coverage.
  • $30,000 in other structures coverage.
  • $150,000 in personal property coverage.
  • $60,000 in loss of use coverage.
  • $300,000 in liability coverage.

These are sample rates generated through Quadrant Information Services. Your own rates will be different.

Insurer complaints methodology

Vanquangblog examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, Vanquangblog calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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